— The Field Guide —
Questions, considered.
Everything you might wonder before the shutter clicks — gathered here and answered plainly.
Pencilling you in.
- You're welcome to reserve your date up to two years ahead — and for weddings, debuts, or peak-season celebrations, booking early is always a good idea. If your event is more than a year out, we'll pencil it in with no down payment due now and reach back out a year before the date to reconfirm. The 50% down payment is collected three months before the event to lock the slot in. If you already have a date in mind, send it our way before the calendar fills.
- The easiest way is through the booking form on our website — just fill in your event details and we'll take it from there. Until your 50% down payment is received, your booking remains a request and the date isn't formally held. If you have questions before committing, feel free to message us directly. We're happy to walk you through your options and find the right fit for your celebration.
- A booking only becomes a confirmed reservation once your 50% down payment is received. Until then, what you've submitted is a request — we'll review it and follow up, but the date stays open until the deposit lands. This applies to all bookings, including pencil bookings made more than a year ahead.
- Yes — a 50% down payment is required to officially hold your date on our calendar. The remaining balance is due on or before the event day. Please note that deposits are non-refundable, but rescheduling is allowed provided we're notified at least 5 to 7 days before your original event date, subject to availability.
A pencil booking is a soft hold on your date — we note your interest in the slot without requiring a down payment yet. It's available for events at least three months out, with anything more than a year out automatically pencilled.
About a year before your long-lead events (1+ year), we'll check that you're still interested and want to lock in. For all others (pencil booked events), the 50% down payment will be enforced three (3) months before the event. If the deposit isn't settled by then, the pencil booking is forfeited and the date is released.
A pencil booking is fragile — because nothing has been paid yet, the date stays open and another client who confirms with a down payment first can take the slot. That said, you have our word: if another client tries to book the same date, we'll always reach out to you first and give you the chance to confirm with a deposit before the slot changes hands. The only way to make a date truly yours is the 50% down payment.
- Of course — we understand that plans sometimes shift. You may reschedule your booking at no extra cost, as long as the request is made at least 5 to 7 days before your original event date and a new date is available. Just send us a message and we'll sort it out together.
- Yes — if we're available on your date, we're happy to make it work. There are no rush fees for last-minute bookings, just reach out as early as you can so we have enough time to prepare everything properly for your event.
What's in the
Each package is built around a different print experience. Here's a quick look at what sets them apart:
A classic 4R single print — clean, timeless, and a beautiful keepsake on its own.
A 2×6 photostrip printed in two copies — nostalgic, shareable, and always a guest favourite.
A 3×4 polaroid-style print in two copies — tactile, intimate, and perfect for milestone moments.- Yes, every package includes a free personalized layout designed around your event's theme. From there, you can build on it with add-ons like magnetic photos, a guestbook, or a video guestbook with our 2-in-1 photo and video booth setup. Need a little more time? You can also extend our service hours at a minimal additional cost. Just let us know what you're envisioning and we'll put together the right combination for you.
- We do. Every now and then. Keep an eye on our social media pages for updates on seasonal promotions and limited offers. It's the best place to catch them first.
- None. What you sign is what you pay. Your proposal will clearly outline everything included in your booking, and nothing changes unless you choose to add something after signing.
- We accept payments via GCash, GoTyme, and bank transfer through BPI. Payment details will be provided with your booking confirmation.
Setting the booth.
- A 3m × 3m footprint is ideal; enough room for the backdrop, lighting, and guests to gather comfortably. We can work with a slightly smaller space of around 2.5m × 2.5m for more intimate venues. A nearby power outlet is all we need. If possible, we'd also appreciate an enclosed or sheltered area, especially for outdoor setups. A little cover goes a long way in protecting our equipment from unexpected weather changes.
- Our team arrives 60 to 90 minutes before your event start time to set up properly and without any rush.
- Yes, every package comes with a friendly booth attendant who'll be with you for the entire service, keeping things running smoothly, prints flowing, and your guests well taken care of.
- For outdoor events, we ask that a covered backup area be designated in case of rain — our equipment doesn't love water, but your guests still will. If a storm forces a major reschedule, your deposit transfers to a new date at no penalty. If no suitable date is available, we'll arrange a full refund.
- Definitely. If the night calls for it, extended hours are available at a per-hour rate agreed upon at booking — subject to availability, as we may have another event scheduled after yours. Your attendant will let you know before your package ends so you can decide without any pressure.
Made to keep.
- Every package offers unlimited prints within its booked hours; guests are welcome to pose as often as they like. Root produces one high-quality 4R print per session, Leaf prints two 2×6 photostrips per session, and Bloom produces two 3×4 polaroid-format prints per session.
- Always. Within three to five days after your event, we'll send over a private Google Drive folder with every frame from the booth. On the event itself, guests can also receive their photos and GIFs instantly via AirDrop or QR code.
- Yes, a free custom layout is included with every package. We'll design it around your event's theme, whether that's your names and date, a monogram, or something that echoes the overall aesthetic. We'll share a draft ahead of your event and refine it together until it feels just right.
- We print using a Canon SELPHY printer, which produces dye-sublimation prints built to last. Each print is coated for protection against fading and moisture, built to last a lifetime and beyond.
Wherever you gather.
We're based in Iloilo City, and we're happy to travel for the right celebration. Whether your event is just across the city or further such as Guimaras, Antique, Aklan and Capiz, just send us your venue details and we'll let you know what's possible. For destinations that require overnight arrangements for the crew, we'll be upfront about what that looks like before anything is confirmed.
- Events within the city come with no travel charges. For out-of-town bookings, a travel fee applies depending on the distance from the city.
- Absolutely — our booth fits right in with open-air aesthetics, and some of our most beautiful setups have been outdoors. We do ask for a backup shaded area in case of unexpected weather changes, and a power outlet within reach. A little preparation on-site goes a long way in making sure everything runs smoothly on the day.
What comes next.
- Within five working days. We handpick and lightly retouch every frame so what you receive is already ready to share — no culling required. You'll get a shareable link and a download option valid for twelve months.
- Please do. We only ask that Narra Tree Creatives be tagged or credited when you post — it helps us tell other couples and families about what we do. Guests are welcome to post their own frames freely.
- Yes — every event is archived in encrypted storage for a minimum of two years. If you misplace your link or a file becomes corrupted, send us a note and we'll restore your gallery. After one(1) year the files are securely deleted unless you've asked us to hold them longer.
- As part of our photo booth rental agreement, we may feature photos from your event on our website or social media. That said, if you'd prefer to keep your photos private, simply let us know — we're happy to honour that without question.
Thank you for asking! Reviews from our clients mean the world to us and help others feel confident in choosing us for their celebrations. You can share your experience on our Facebook review page, or if you prefer, send us your thoughts directly via email. We read every message and love hearing from you. It'll be added to our testimonials page too! Use code REVIEW on your next booking.
— Still Wondering —
If your question isn't here,
just ask.
Every celebration has its own shape. Tell us yours and we'll write back, usually within one to three days. We're always happy to respond through any questions you have, no matter how big or small.